Recall Policy

Beverage Recall Policy

1. Purpose
This policy establishes procedures for the recall of beverages due to safety, quality, or regulatory concerns. The goal is to ensure consumer safety, regulatory compliance, and brand integrity.

2. Scope
This policy applies to all beverages distributed, sold, or stored within our facilities. It includes products manufactured in-house or supplied by third-party vendors.

3. Recall Classification
Recalls are categorized based on risk level:

• Class I: Serious health hazard or potential for fatal consequences.

• Class II: Temporary or medically reversible health effects.

• Class III: Violation of regulatory standards with minimal health risk.

4. Recall Initiation
A recall may be initiated by:

• Internal quality control findings

• Supplier notifications

• Regulatory agencies (FDA, USDA, state agencies)

• Consumer complaints

5. Recall Procedures
5.1 Notification
Upon identification of a recall situation, the Recall Coordinator will:

• Inform senior management.

• Notify regulatory agencies as required.

• Communicate with vendors and distributors.

• Alert affected retail locations.

5.2 Product Identification & Containment

• Identify affected product batches using lot numbers and expiration dates.

• Stop sales and distribution immediately.

• Isolate and secure affected inventory.

5.3 Customer Notification

• Issue public announcements if necessary.

• Provide clear instructions for consumers on product returns and disposal.

• Offer refunds or replacements as applicable.

5.4 Removal & Disposal

• Coordinate product retrieval from stores and warehouses.

• Dispose of products per regulatory guidelines.

• Document all disposal actions.

5.5 Reporting & Documentation

• Maintain detailed records of recall actions.

• Submit required reports to regulatory authorities.

• Review recall effectiveness and implement preventive measures.

6. Responsibilities

• Recall Coordinator: Leads recall execution and ensures compliance.

• Quality Assurance Team: Investigates issues and verifies corrective actions.

• Operations & Logistics: Manages product retrieval and disposal.

• Customer Service: Communicates with consumers and processes refunds.

7. Training & Review

• Conduct regular training for staff on recall procedures.

• Review and update the policy annually to align with industry regulations.

8. Contact Information
For recall-related inquiries, contact: support@pleasantburgbevco.com